Refund Policy

Thank you for choosing Hexagon Know Private Limited. We strive to ensure the satisfaction of all our customers with our digital content production services. Please read the following refund policy carefully before making a purchase.

1. Refund Eligibility:

1.1 Digital Products: No Refunds on services. Rework will be done if there is a mistake from our end.

2. Non-Refundable Items:

2.1 Custom Orders: Any personalized or custom-made digital content is non-refundable unless it does not meet the agreed specifications or is defective.

2.2 Services: Refunds are not applicable for services rendered, including but not limited to video editing, animation, and content creation services.

3. Refund Process:

3.1 Contact Us: If you believe you are eligible for a refund, please contact our customer support team within 3 days of purchase at 88917 00108 or email us at [email protected].

3.2 Documentation: To expedite the process, provide detailed information about the issue encountered along with any relevant documentation or screenshots.

3.3 Assessment: Our team will review your request and assess its eligibility for a refund based on the outlined criteria.

3.4 Resolution: Upon approval, refunds will be processed within 3 business days via the original method of payment. Please note that processing times may vary depending on your financial institution.

4. Exceptions:

4.1 Change of Mind: We do not offer refunds for purchases made due to change of mind or personal preferences.

4.2 Third-Party Platforms: If you purchased our digital products through a third-party platform, please refer to their refund policy for applicable terms and procedures.

5. Contact Us:

If you have any questions or concerns regarding our refund policy, please contact us at 88917 00108 or email us at [email protected].

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